This course examines every facet of performance management, including its definition, purpose, benefits and application in most organizations. The potential costs - both direct and indirect - of performance management, particularly when it is planned and implemented poorly, will also be studied, as will evaluation tools and resulting developmental intervention. Students will learn how to create and implement a successful program in performance assessment and improvement. Students will evaluate and create effective performance appraisal processes, measurement criteria, instruments and systems. Students will discover methods to train those who must give the evaluations and assess the results of the appraisal program itself. Feedback, coaching, mentoring, motivation, effective job description and job design will all play a part in the study of performance.
Semester Offered
Offered spring of odd years